Product Not Performing Return Form

To make sure we best understand what you're experiencing, please take a few minutes to complete this request form and we'll connect with you in 5-8 business days. If your return is accepted, we’ll provide everything you need to ship your gear back to us—then we'll process your credit onto an e-gift card.

You can also visit us at one of our lululemon stores so we can see what you're experiencing firsthand. Click here to use our store locator.

Before you get started, here’s what we’ll require in your form:

  • Your contact information
  • The product information
  • Photos of your item, including:
    • The performance issue
    • The style dot
      •  Not sure if your product has a style dot? Check out our handy guide here.
Kindly note our quality promise doesn’t extend to lululemon Like New product. If your Like New gear isn’t meeting your expectations in any way, you can return them online within 30 days, here .
For additional questions about processing a Like New return, please reach out to and a member of their Guest Support team will get back to you within 24 hours.